If you are using VirtuGO for the first time you are required to create an account within the VirtuGO app. IMPORTANT: you cannot use your community username and password.
In the VirtuGO app click the “Create account” button located at the bottom of the login screen. You will be taken to another page and you will be asked to enter your details. You will be required to check the “terms and condition” and “personal data policy” check boxes (under the date of birth field) to create your account.