Failed to login!

jeroen-nl 2018-09-07 12:57:18 UTC #1

I have created a new account via the VirtuGo launcher. But when I try to login it says: 'Failed to login !'
Can someone help me out with this login fail? Thanks you in advance!

Cheers

Damian_VGO 2018-09-10 07:51:36 UTC #2

Hi @jeroen-nl - this is a known bug. We have to delete your account. What is your VirtuGO username?

jeroen-nl 2018-09-10 08:53:51 UTC #3

Hi Damian,

Thanks doe helping me out!
My VGO username is also jeroen-nl
Looking forward tot test VirtuGO.

Kind Regardstraat,
Jeroen

Damian_VGO 2018-09-10 09:09:27 UTC #4

@jeroen-nl - deleted. Give it another go and let me know how you go.

jeroen-nl 2018-09-10 15:14:33 UTC #5

Hi Damian,
I created a new account again (jeroen-nl)
But unfortunately the same problem ocurred.

Is there an other way to join?
Thanks

Damian_VGO 2018-09-11 10:15:27 UTC #6

Hi @jeroen-nl, there is no other way to register. Can I check that you have been able to register an account but cannot log in? What error message comes up when you try to log in?

jeroen-nl 2018-09-11 10:29:56 UTC #7

That’s correct i am able tot register. But unable to login.
When i press login it says: ‘failed tot login!’

Damian_VGO 2018-09-11 10:41:44 UTC #8

Does it come up with another error message like User name and password is incorrect?

jeroen-nl 2018-09-11 10:44:59 UTC #9

No only failed tot login.

voldem0rt 2018-09-11 16:45:32 UTC #10

I also have problems with registration. Can you please delete VGO username vid balek.

Trisk3l 2018-09-11 23:02:06 UTC #11

Same error here, my user is trisk3l

Damian_VGO 2018-09-12 06:37:02 UTC #12

Hi @Trisk3l, what was the exact message? Also, just checking you used a username not email when logging in?

rubemartxu 2018-09-12 08:28:36 UTC #13

Me too. Username: rubemartxu
error : Failed to login

rubemartxu 2018-09-12 08:51:47 UTC #14

Message in registration: “Registeration details missing”

Trisk3l 2018-09-12 12:42:27 UTC #15

error message: Failed to login. Yes, I use my username, not email.

Damian_VGO 2018-09-12 15:27:26 UTC #16

Hi @jeroen-nl, @voldem0rt, @Trisk3l, and @rubemartxu

Our devs have found out what was causing this. Basically in the last release there was an issue when certain timezones were set in the registration form. We have released a patch to fix this but I will get your accounts deleted and you will be able to register again. Please wait until tomorrow before you try again.

jeroen-nl 2018-09-13 11:05:58 UTC #17

Thanks Damian,
Its working now!

rubemartxu 2018-09-13 15:24:51 UTC #18

The app works correctly

Thanks!!

crossrun 2018-09-15 15:34:08 UTC #20

Hello! My login failed, please help!

pjo 2018-09-16 22:15:48 UTC #21

Hi!
I have also a not so good experience of the actual “simulator login”.
I have been successful ~2 times but then not been able to actually start a ride.
Then it has been this infamous “not able to start launcher” problem.
Now it’s “username or password not correct”.
I’ve don numerous password resets but still “username or password not correct”.